1. Access. After successful payment of a Bundle, Single Day Pass, or Monthly/Annual Membership, KISI will email the instructions to access the exterior door. If you do not have a smart phone, you may purchase a badge card. Please allow up to 1-business day for KISI to send the email instructions.
2. Tailgating/Piggybacking. Do not allow someone else to enter on your badge/code. Each paid Member will have to scan their badge or use their unique access code.
3. Cleaning. We are a self-use, self-cleaning facility. That means, you need to pick up after yourself and dog before you leave. Bags, receptacles, cleaner and brooms/mops are available throughout The Playground. Each day/night, staff will deep clean and sanitize the entire Playground.
4. Shots/vaccines. Rabies, Distemper, Bordetella (canine cough), and a negative (annual) fecal are required for all dogs who enter The Playground. Dogs must be on a regular flea and tick and heart worm preventatives. We also highly recommend getting a Lepto vaccine (optional) and an Influenza shot (optional). Male dogs that are 1-year or older must be neutered. No female dog while “in heat” is allowed entrance.
5. Leave sick dogs at home. Do not bring a dog that is sick, has parasites, worms, fleas or ticks, or is coughing or sneezing to The Playground. Illnesses can quickly spread around The Playground through shared water dishes, urine and feces, through contact with other dogs, and even through contact with the ground where a sick dog has been. Likewise, if your dog is very young, very old, has not been appropriately vaccinated, or whose immune system is compromised in any way, leave them at home.
6. Aggressive Dogs. No “aggressive” dog(s) may enter The Playground. Dogs must be social, friendly, and enjoy being around other dogs. Dogs must not be aggressive and not exhibit signs of prey drive or have resource guarding issues. You are always responsible for your dog(s) and their actions/behavior. Be attentive and actively watch your dog and behavior at all times.
7. Leashes. Owners must carry a leash at all times. Dogs must be on a non-retractable leash when entering/leaving the facility. e-Collars are not permitted. This is for yours and your dog’s safety. Once inside The Playground, you may remove the leash.
8. Collars and Tags. Always have a collar, displaying the tags, on your dog. Remove any spiked collars, choke chains, prong, e-collars, or metal collars before entering the Playground.
9. Toys. No dog toys of any kind will be allowed in The Playground. Toys can trigger resource guarding.
10. Food. Food items may be brought into the facility and consumed in designated area only.
11. Kids. No one under the age of 16 may bring a dog into The Playground. People under the age of 16, must be accompanied by an adult. Infants and toddlers can be easily knocked over by overly rambunctious dogs. Strange dogs may be unfamiliar with kids, putting children at risk for bad experiences or injuries that leave the parent responsible. Maximum of two (2) dogs per adult, per visit. You are always responsible for your dog(s) and their actions/behavior.
12. Pause before you enter. Remove the leash while in the entrance foyer. Make sure that the glass door closed before opening the gate. Also pause to look around to see if a lot of dogs are swarming the entrance, or if there’s a scuffle going on, this isn't the time to open The Playground gate. A pause will also allow other pooches to get used to your dog(s) and not go hyper when they do come in.
13. Distractions. Your dog needs to be actively supervised at all times, even when you are visiting with the other pet parents or greeting one of your pooch’s friends. And of course it goes without saying, but never, never leave your dog unattended in The Playground. Be attentive and actively watch your dog and behavior at all times.
14. Humping/Mounting. Humping can be part of normal play, but not all dogs, or their humans, react nicely to it and aggressive responses may occur — from the dog and human. Instead, redirect your dog or remove from The Playground if his humping becomes excessive. You are always responsible for your dog(s) and their actions/behavior. Be attentive and actively watch your dog and behavior at all times.
15. Read the signals. Not only should your dog play well with others if you plan to take them to the Playground -- you need to be able to read canine behavior, too. Dogs at play have relaxed ears, wagging tails, and may "play bow" with their front end down to the ground. Upset hounds hold their tails at half-mast or between their legs. Their ears are pinned back, and their pupils shrink so you can see the whites of the eyes. A dog that’s ready to rumble will be tense, hold their head high, and will lean forward. Their ears will point up or forward, too. While growls are common in play, snarling with lips curled back isn’t. If you see these danger signs, redirect the dog with a loud hand clap, whistle, or yell the dog’s name. You are always responsible for your dog(s) and their actions/behavior. Be attentive and actively watch your dog and behavior at all times.
16. Fights. This is a good way to get bitten — in an aroused state, your dog (or someone else’s) may unintentionally injure you. The dog may also see you as a threat and redirect his aggression toward you. Instead of jumping in between two fighting dogs, use other tactics for breaking up a dog fight. Pet Parents are legally responsible for their dogs and any injuries caused by them. You are always responsible for your dog(s) and their actions/behavior. Be attentive and actively watch your dog and behavior at all times.
17. Agility Equipment. The agility equipment items are for the enjoyment of the doggies (not humans, littles, or the like). Do not move them to different areas. Using any of the agility equipment is at your dog's risk.
18. Partitions. Do not move these to another location. Do not unlock the wheels. Do not lean against them.
19. Hours. The facility is open 24/7 to Members, however, there may be times when the capacity is filled and we may have to limit the number of Members at any given time. We may be closed for a few hours, depending on circumstances out of our control, private, or public events.
20. Smoking. No smoking is allowed once inside the facility, that includes e-Cigs, smokeless, and/or marijuana.
21. Reservations. On a normal/average day, reservations are not required to access into The Playground for Monthly/Annual Members. Single Day Passes do require a reservation. However, if it's been raining/snowing all day or below 10/above 90, a reservation will be required for all Members. Please limit your time to 90-minutes to allow the most Members to join that day. Existing "active" Annual Members then "active" Monthly Members will have first priority into The Playground versus Single Day Passers.
22. Events. There may be free events at The Playground and those events are no cost for Members to participate. However, there may be "hosted" events that may have a cost to participate. A reservation will be required for all hosted events.
23. Cancellation. As a Member, you may cancel any Reservation for an Event at any time by logging into your Customer Portal Account. To cancel a Membership, you must use the Cancellation Request Form at least 2-business days prior to the end of the current billing cycle. These cancellations need to be manually canceled by a staff member. Membership cancelations go into effect immediately unless you request a future date, and there will be no prorated refunds. If you wish to re-activate your Membership, you will be subject to a $35.00 re-enrollment fee; billed on the second billing cycle. This is to cover the time and re-verification of the vaccination records.
24. ​Warning. Failure to abide by any of these Playground Rules or Terms and Conditions may result in the suspension and/or termination of your Membership. You will get a communication notification with a 7-day Playground suspension on your first infraction. You will get another communication notification with a 30-day Playground suspension on your second infraction. On your third infraction, your Membership to the facility will be terminated. If termination occurs, there will be no refunds.